Introduction

At 63, Ann Thomas-Carter walked into the Framland care home, a moment that changed the trajectory of her life. Surrounded by the picturesque Oxfordshire countryside, the facility resembled a cozy manor home rather than a typical care institution. With only 21 residents, it felt more like a close-knit family, welcoming her warmly with the affectionate term ‘family members’ for the residents. 'I fitted in right away,' Ann recalls.

A Change in Career

Before this profound change, Ann had spent most of her working life as a pharmacy dispenser at Boots in Oxford. While she found fulfillment in helping customers face-to-face, the impending changes at her job prompted her decision to retire—a choice she soon regretted. 'After a few weeks, I felt I never should have left,' she reflected. Feeling lost, a conversation with a friend turned her life around, as they suggested she volunteer at Framland, run by the charity Pilgrims’ Friend Society.

Stepping into a New Role

With no formal caregiving experience, other than assisting her parents during their illness, Ann braved her uncertainty and stepped into her new role. 'On my first day in 2017, I shadowed a more experienced volunteer, and before I knew it, six hours felt like six minutes. I was amazed at how welcoming everyone was,' she said excitedly.

Learning and Growing

Embracing her part-time role, Ann embarked on a steep learning curve, obtaining an NVQ diploma in adult care along the way. 'Learning so much at my age, especially about legislation and healthcare, was invigorating. I quickly discovered that helping those with dementia was what inspired me most,' she shared. 'Every smile from a resident makes the effort worthwhile. Their time is so precious, and I feel honored to spend it with them.'

Becoming a Lifeline for Residents

Now at 70, Ann has become an integral part of the team as a specialized 'Hummingbird,' a term for staff dedicated to supporting residents with dementia. 'Just like the bird, we flit from person to person,' she explains. Understanding the nuances of interacting with dementia patients requires immense patience, enabling Ann to manage their irritabilities and unpredictable behaviors while cherishing moments when they share their beautiful life stories.

A New Perspective on Aging

Her work has reshaped her perspective on aging and empathy. She no longer judges anyone based on appearances; instead, she embraces the extraordinary stories that can unfold, even from those who seem lost in the present. 'I’ve witnessed that people can be asking about the day of the week one moment, and then recall stunning memories from 60 or 70 years ago the next,' Ann reflects.

Challenges During the Pandemic

The hardships imposed by the COVID-19 pandemic brought additional challenges. Staff had to wear PPE, and residents were devastated by isolation from visitors. 'Video calls were a tough adjustment for families,' Ann recalls, 'but they’ve become an essential way to enhance connections now.' The loss of residents deeply affected both Ann and her colleagues, yet they took comfort in providing dignified end-of-life care.

Looking Ahead

Years later, Ann finds herself among the elder members of the Framland team but plans to continue her work indefinitely. 'As long as I can do my job well and remain healthy, I’ll keep going,' she affirms, emphasizing the value of experience that mature individuals contribute in caregiving roles. 'Age is just a number. The longer we live, the more support we'll need. I’m excited to continue helping others while I can.'

Conclusion

Ann's journey is a testament to the power of reinvention and the meaningful impact one individual can have on the lives of others, proving it’s never too late to embark on a new and fulfilling purpose.