A Storm of Insurance Claims Hits Ontario

In the wake of a crushing late-March ice storm that battered Orillia and nearby regions, the Insurance Bureau of Canada (IBC) reports an overwhelming influx of insurance claims. While the IBC doesn’t handle claims directly, they are collaborating with the province and insurers to manage recovery efforts.

The Role of the IBC Explained

Anne Marie Thomas, the IBC's director of consumer and industry relations, emphasized their supportive role: "We don’t process claims, but we assist our member companies by addressing issues like approvals for out-of-province adjusters, which are crucial when claims skyrocket post-disaster."

Adjusters on the Frontlines

With Ontario’s Ministry of Finance approving adjusters from other provinces to tackle the growing backlog, the IBC is gearing up for a prolonged claims process. "When disasters strike—be it wildfires, floods, or ice storms—the demand for adjusters quickly exceeds local supply," cautioned Thomas.

What Types of Claims Are Emerging?

From downed trees causing damage to cars and homes to potential business interruptions, the aftermath of the ice storm brings a variety of claims. However, Thomas alerted homeowners to a little-known fact: if a tree falls but causes no damage, the cleanup costs fall solely on them.

Navigating the Claims Process

As insurers dive into managing a high volume of claims across the province—especially in severely affected zones like Orillia and Peterborough—Thomas urges patience and meticulous communication from residents.

Document Everything for a Smooth Claims Process

“Document all damage thoroughly,” she suggested. Taking photos or videos, making lists of lost items, and saving receipts for repairs or emergency expenses can greatly aid in claims processing, potentially covering costs like boarding up broken windows or spoiled food due to power outages.

Avoiding Slowdowns in Claims Processing

Delays often stem from incomplete or vague information. "When people fail to provide enough detail, it complicates and slows down the process," Thomas explained.

Community Support for First-Time Claimants

Recognizing that many individuals may be facing their first insurance claim, the IBC has launched a virtual Community Assistance Mobile Pavilion. "Our Consumer Information Centre is ready to answer questions and guide residents through the claims maze," Thomas reassured.

Don't Wait for the Next Storm!

Looking ahead, Thomas encourages residents to prepare for future weather incidents by reviewing their home insurance policies. "Be sure to have water damage protection and chat with your insurance professional about your coverage," she advised. A proactive inspection of one’s property for aging shingles or precariously-placed tree limbs can also save a lot of hassle down the line.

Need More Information?

For any inquiries about the claims process, residents can reach out to the IBC’s Consumer Information Centre at 1-844-227-5422.