Alarming Warning: Woman Exposes Disturbing Experience at JB Hotel Over Staff Intrusion

*SINGAPORE* – A traveler has sparked outrage on social media after detailing a series of unsettling experiences during her stay at Hako Hotel Mount Austin in Johor Bahru, Malaysia. The alarming incident that caught widespread attention involved a male hotel staff member allegedly entering her room unannounced while her friend was changing clothes.

In a heated post shared on the COMPLAINT SINGAPORE Facebook page on November 12, Pauline Weewee recounted how the staffer claimed he mistakenly thought they had already checked out. “Stay at your own risk!” she cautioned potential guests, awarding the hotel a single star in her review—emphasizing she would opt for zero stars if it were an option.

Pauline didn’t stop there; she outlined numerous other grievances contributing to her dissatisfaction. She mentioned a seriously flooded bathroom issue that arose every time they showered. Despite reporting the problem to the receptionist, the staff failed to resolve it, forcing the guests to clear the flooded water themselves.

Adding to her woes, Pauline criticized the hotel’s lack of soundproofing, which led to a sleepless night filled with disruptive noises and boisterous karaoke that continued until 3:00 am. She also shared a concerning review from another guest on Booking.com who experienced a similar invasion of privacy, where housekeeping entered a room with the “do not disturb” sign still illuminated.

Pauline described the pattern of disturbances as unsettling, implying these were more than just harmless mistakes. The absence of an inside lock on their hotel room door further fueled her feeling of insecurity. She firmly stated, “I cannot recommend this hotel until these serious privacy and safety issues are addressed.”

When reached for comment, Pauline stated she had yet to receive a response from the hotel management regarding her complaints.

Several other online reviews concur with her sentiments, highlighting issues such as cleanliness, insufficient parking, unpleasant room odors, and persistent drainage problems in the showers and toilets. Guests have also voiced their frustrations over high noise levels; interestingly, one visitor mentioned that the reception offered ear plugs upon request, highlighting the hotel's acknowledgment of the issue but perhaps an inadequate response.

As public scrutiny intensifies, the Independent Singapore has also sought comments from Hako Hotel Mount Austin for further clarification on these distressing claims. Potential visitors are urged to consider this cautionary tale and the patterns surfacing in guest experiences before booking their stay.

Stay tuned as this story develops and remember to prioritize safety and comfort during your travels!