SINGAPORE: Credit Card Payments Resume on Grab After Disruption

After a frustrating Saturday afternoon on September 28, Grab users can breathe a sigh of relief as credit card payments have resumed on the app. Earlier in the day, many users faced a significant hurdle when they discovered they could not use their credit cards to top up their GrabPay wallets or make transactions.

The app displayed greyed-out credit card options accompanied by a notice stating: "Some linked methods are temporarily unavailable due to service disruption." This hiccup left numerous customers scrambling for solutions.

In a response to the uproar, a Grab spokesperson confirmed around 3 PM that the problem stemmed from a technical issue involving one of their third-party payment providers. "We have implemented a workaround for impacted users," they stated. "They can pay and top up their wallets with their cards as per normal now. We sincerely apologise for any inconvenience this may have caused and appreciate our users' patience during this time."

Many affected users turned to social media to voice their frustrations. One user shared on Facebook his inability to process credit card payments, prompting Grab to acknowledge the disruption and suggest trying again later. Another user reported their GrabPay account being down, leading Grab's support team to advise a simple restart of the phone to resolve the issue.

Related Transportation Issues in Singapore

This temporary setback comes on the heels of another transportation dilemma in Singapore. Grab recently announced that it is doing everything possible to get more drivers online, as demand surged following a disruption in MRT services. Commuters were left stranded when train operations were halted between Jurong East and Buona Vista MRT stations due to a technical failure involving a decades-old Kawasaki Heavy Industries train.

The incident, which occurred when a train’s axle box dislodged, caused severe damage to the rail track, resulting in 34 rail breaks over a stretch of 1.6 kilometers. This incident has not only stirred chaos in public transport but has also pushed Grab to urge customers to book rides in advance to avoid delays.

Conclusion

As public transportation challenges continue, Grab’s quick recovery of credit card services provides some relief for users who rely heavily on the app for their daily commutes and ride-hailing needs. Stay tuned for further updates as Grab works diligently to ensure a smooth experience for all its valued customers!