A Troubling Saga Unfolds

SINGAPORE – A troubling saga has emerged surrounding a popular hair salon, sparking outrage among customers. Vinz Ong, a disgruntled client, shared his story on social media after purchasing an expensive six-session hair treatment package for $2,600 from Eden by Ethan Scalp Science Salon.

After just four sessions, the salon abruptly closed for renovations, leaving Ong in the lurch and questioning the salon’s integrity.

Communication Breakdown

The incident escalated when Ong attempted to schedule his next appointment, only to be informed that the renovations were dragging on and that he would receive updates. However, weeks went by without communication, leading Ong to express his concerns on the COMPLAINT SINGAPORE Facebook page.

Suspicious Request from Owner

What raised alarm bells was a surprising message from Ethan, the salon owner, who claimed to be in a financial bind after losing his phone and wallet, and requested Ong’s assistance in transferring money. Suspicious, Ong questioned why a business owner would reach out to a client for financial help instead of seeking support from family or employees.

His skepticism grew after discovering that the same request had been made to the friend who initially recommended the salon.

Claims of Being Scammed

In a shocking twist, the salon later claimed to have been scammed by their renovation contractors, further complicating the situation. Ong's final attempt to resolve the matter included a demand for a refund by December 15 – a request that remained unanswered as he prepared to go public with his grievances.

Recent Developments

However, a recent update on December 18 saw Ethan contact Ong, asking for an extension until the end of the month to process the refund, explaining his financial constraints due to the alleged contractor scam. Despite his frustration, Ong decided to give the owner the benefit of the doubt, waiting to see if the refund would materialize.

A Cautionary Tale

This incident raises a multitude of questions about business ethics in the service industry and the vulnerabilities faced by consumers. As news of this situation spreads, it serves as a cautionary tale for others considering similar treatments.

The Independent Singapore has reached out for comments from both Ong and the salon, hoping to shed light on this troubling affair.

Looking Ahead

As the stakes rise, will other customers come forward with their experiences? And what will happen to Eden by Ethan Scalp Science Salon? Stay tuned for more updates on this developing story!