Incident Overview

In a shocking turn of events, a worker at the popular Chao Yuan Noodle stall in Tampines has been terminated after a heated argument with a customer over the stall's promotional offer of a "free upsize."

Customer Complaint

On the night of November 10, customer Kenneth paid $5 for a minced meat noodle dish but found his order had not been upsized despite the advertisement stating otherwise. When he confronted the worker, the situation escalated quickly, with the employee reportedly shouting back and even recording the altercation. Kenneth, not one to back down, also captured video footage of the incident, which further fueled the debate online.

Public Reactions

Another dissatisfied patron, who identified himself as Stomper LY, chimed in with similar complaints about the employee's demeanor. LY stated, "This guy at Chao Yuan Noodle stall truly has a bad attitude problem. Very rude. I have stopped patronising the stall." Such negative feedback raises concerns about the impact on the stall's reputation and business viability.

Response from Management

In response to the complaints, a spokesperson for Chao Yuan Noodle emphasized the company's commitment to customer satisfaction and how they approached Kenneth to resolve the situation. They expressed their values about listening to customers and striving for improvements in service.

Employee Dismissal

Fast forward to November 13, the noodle stall management announced the shocking news of the worker's dismissal, following a thorough investigation that included reviewing CCTV footage. The management acknowledged there had previously been issues with the employee and noted they had initially provided him a second opportunity to adjust his behavior.

Company's Commitment to Excellence

"While managing multiple outlets in Singapore poses its challenges, we are dedicated to consistently delivering excellent service," the spokesperson elaborated. "We understand the importance of maintaining high standards and will continue assessing our team to enhance customer experiences." Chao Yuan Noodle operates over a dozen outlets across Singapore, with two located in Tampines. They seek to improve following this incident and reaffirm their commitment to quality service.

Conclusion

Kenneth shared his feelings following the worker's firing, stating, "That man is not suitable to be part of a service crew. I hope he learns to treat people better in his next job." This incident serves as a reminder of the significance of customer service and the potential repercussions for employees who fail to uphold professionalism, highlighting the delicate balance small businesses must maintain in competitive environments. Will other establishments review their customer service policies in light of this? Only time will tell!