Introduction

SINGAPORE: In a shocking turn of events, a frustrated customer has come forward on social media, detailing his harrowing experience with a local hair salon. Vinz Ong had purchased an expensive six-session hair loss treatment package for a hefty sum of $2,600 from Eden by Ethan Scalp Science Salon, conveniently located in Bukit Pasoh. However, after his fourth session, the salon abruptly closed for renovations, leaving Ong in a state of uncertainty.

Customer’s Experience

Ong took to the COMPLAINT SINGAPORE Facebook page to voice his concerns, noting that the salon had failed to keep him informed about his remaining sessions. Alarm bells began to ring for him when he received a message from the salon owner, Ethan, asking to borrow money—an unusual request that only deepened his suspicions.

Having been encouraged to try the salon by a friend’s glowing Instagram recommendation, Ong was initially pleased with the first few sessions, remarking on both the quality of service and the salon's upscale appearance. But the tables turned when he attempted to book an appointment for the next session scheduled on October 17, only to find out through a text that the salon would be closed due to renovations. Initially, he accepted this news with an open mind, hoping for prompt updates.

Escalation of Concerns

Yet, two weeks later, with no updates in sight, Ong reached out again, only to be told that the renovations were still in progress. His concerns peaked when Ethan called him on November 11, claiming he had lost his phone and wallet and urgently needed Ong’s help to transfer money. This peculiar request raised major alarms for Ong, who questioned the reliability of a business owner soliciting funds from clients instead of family—especially when he later discovered his friend had received a similar call.

Demand for Clarity

By November 26, the situation had worsened, leading Ong to demand clarity regarding the salon’s reopening. The salon's explanation—that they had been scammed by their renovation contractor—added a further layer of distress. After visiting the salon's location on December 10 and finding no signs of renovation work, Ong set a deadline for a refund by December 15.

Social Media Attention and Updates

As his frustrations mounted and the deadline loomed, Ong shared his experience online, gaining attention and sympathy from fellow social media users. However, in an unexpected twist, he posted an update on December 18, revealing that Ethan had contacted him, requesting more time to process the refund due to his alleged financial losses to the contractor. Ong stated he would give Ethan “the benefit of the doubt” and wait until the end of the month.

Conclusion

This incident raises critical questions about the accountability of local businesses and the importance of transparency with customers. As of now, Ong and other potential victims await a resolution, hoping for not just a refund but also justice in light of what many perceive as a scam. The Independent Singapore has reached out to both Ong and Eden by Ethan Scalp Science Salon for further comments and updates on this distressing situation. Will Ong see his hard-earned money returned, or will this case serve as a cautionary tale for unsuspecting customers? Stay tuned for updates on this unfolding story!