Introduction

In a shocking turn of events, a Grab driver in Singapore has been suspended after a passenger released a distressing video showing the driver more focused on his phone than on the road. This incident highlights a growing concern about road safety and responsible driving among ride-hailing services.

Incident Details

The video, which went viral after being posted on the Complaint Singapore Facebook group by a passenger identified as Mr. Thomas, shows the driver repeatedly texting and using his phone while navigating busy streets. Mr. Thomas was taking a GrabCar Premium ride from Tanjong Rhu to Novena on November 21 when he noticed the alarming behavior. During the short 15-minute journey, he claimed that the driver sent texts at least ten times, prompting him to record the reckless actions for evidence.

The Reckless Behavior

In the video, it is clear that the driver uses his right hand to operate the steering wheel while holding his phone in the left hand. At one point, the footage captures the driver taking both hands off the wheel to engage with his device, clearly ignoring the traffic laws that prohibit such dangerous behavior.

Passenger's Reaction

Feeling endangered, Mr. Thomas attempted to address the issue directly with the driver, but his warnings were met with indifference, as the driver simply grinned and continued using his phone.

Company Response

Acknowledging the severity of the issue, Grab's Singapore branch has responded by suspending the driver and reaching out to Mr. Thomas to apologize for the unsettling experience. Grab has refunded the passenger’s fare and has reassured the public that they take road safety seriously. They reiterated that the company has a strict code of conduct that all driver-partners must adhere to, which strictly prohibits the use of mobile phones while driving. Drivers found violating these regulations risk permanent removal from the platform.

Public Discussion

This incident has sparked discussions among consumers about the importance of safety in the gig economy. As ride-hailing becomes increasingly popular, it raises critical questions about how platforms like Grab monitor and enforce safe driving practices. The public is urged to report any similar incidents to help maintain safety standards in the industry.

Conclusion

Have you ever had a frightening experience while using ride-hailing services? Share your stories below!