Introduction

In an inspiring look at the remarkable individuals behind the Nova Scotia Health system, we spotlight Shirley Watson-Poole, a dedicated volunteer whose journey reflects the essence of community caregiving.

A New Chapter After Retirement

After dedicating 35 years to her career in the Nova Scotia health system, Shirley Watson-Poole retired but quickly found a new calling as a volunteer at the information desk of Yarmouth Regional Hospital. Since moving to Sydney to be closer to family, including a newborn grandchild, Shirley sought to continue her passion for helping others by joining the volunteer team at Cape Breton Regional Hospital.

Connecting with Patients

“I wanted to keep giving back and meet new people,” Shirley shared. “It's incredibly rewarding to assist patients in navigating the hospital. I thrive on interpersonal connections, and being visible and accessible at the front lines is fulfilling.”

The Impact of Small Acts

Shirley emphasizes that her role revolves around “the little things.” During a recent two-hour volunteer shift, she assisted 33 visitors, providing them with directions and support. While most people simply stop for guidance, Shirley takes the time to engage with those who might need a kind word or someone to listen.

A Lasting Influence

“Sometimes, patients return to thank me, saying, ‘I found what I was looking for!’ It feels rewarding to know that I made even a small difference in their experience,” she said, highlighting the emotional toll that hospital visits can have on patients and their families. A smile and a friendly greeting can make a world of difference amid the stress of medical visits.

The Importance of Volunteers

As healthcare continues to evolve, volunteers like Shirley are essential in enhancing patient experiences, ensuring that those who enter hospital doors feel welcomed and supported.

Get Involved

If you're inspired by Shirley’s journey and interested in making a difference in your community, consider exploring volunteer opportunities within the Nova Scotia Health system. Your contribution could have a profound impact on someone’s experience during challenging times.

Conclusion

This heartfelt story serves as a reminder that behind every great healthcare system are dedicated individuals whose compassion and commitment shine through every interaction. Thank you, Shirley Watson-Poole, for your unwavering spirit and dedication!