Microsoft Addresses Remote Desktop Connectivity Issues

In a significant move to enhance user experience, Microsoft has deployed fixes as part of this month's Patch Tuesday updates, addressing a critical issue that disrupted Remote Desktop connections for enterprise networks following the installation of July Windows Server security updates.

Crashes and Frustration

Reports from numerous Windows administrators indicated that the RD Gateway service experienced unexpected crashes every 30 minutes, inciting widespread frustration among IT teams. Upon investigation, Microsoft confirmed the issue relates to the TSGateway service, which halts operations and triggers an error code (0xc0000005). This problem is logged as Event 1000 in the system event log.

Impact on Remote Desktop Connectivity

Microsoft warned that legacy protocols, particularly Remote Procedure Call over HTTP used in Remote Desktop Gateway, could significantly impair Remote Desktop Connectivity, leading to frequent interruptions. The consequence? Users found themselves logged out of their sessions every half hour, requiring constant reconnections to the server—a major headache for businesses relying on stable remote access.

Affected Windows Server Versions

The affected Windows Server versions include: - Windows Server 2022 (KB5040437) - Windows Server 2019 (KB5040430) - Windows Server 2016 (KB5040434) - Windows Server 2012 R2 (KB5040456) - Windows Server 2012 (KB5040485)