Technology

Samsung Shocks Users by Ending Support for 2020's $2,000 Galaxy Z Fold 2! Is This the End of Foldable Phones?

2024-10-08

Author: Emma

In a surprising move, Samsung has officially ceased software and security updates for its Galaxy Z Fold 2, the highly applauded foldable smartphone released in September 2020 for a staggering $2,000. This decision raises eyebrows among tech enthusiasts and loyal customers alike, considering the hefty price tag and the cutting-edge technology the device once offered.

Upon its launch, the Z Fold 2 boasted significant upgrades over its predecessor, featuring a Qualcomm Snapdragon 865+ processor, 12GB of RAM, and a whopping 256GB of UFS 3.1 storage. One of the standout features was its impressive 7.6-inch foldable OLED display, delivering an exhilarating resolution of 2208x1768 pixels and a refresh rate of up to 120 Hz. The exterior display was also enhanced, measuring 6.2 inches versus the original Fold's 4.6-inch screen. This innovative device was a significant step in foldable technology, introducing under-screen camera capabilities that set the stage for future models.

The timing of Samsung's decision to halt updates, as noted by Sam Mobile, comes after the Z Fold 2 last received a major Android OS update last year and a final One UI update in late 2023. Following this, it appears the company is shifting its focus to more recent models in the Galaxy Z Fold line, now at its sixth version introduced in July for $1,900.

While Samsung previously committed to providing up to four generations of Android OS and One UI upgrades—and even promised up to seven years of security updates for select Galaxy devices—the Z Fold 2 was notably excluded from this more extensive support. This exclusion has left many users feeling abandoned, especially seen in light of Apple’s recent commitment to offering at least five years of security updates for its devices, starting with the iPhone 15 series.

The rapid decline in update support has sparked a growing concern among consumers regarding the longevity of premium devices. Activists are now urging the Federal Trade Commission (FTC) to mandate that smart device manufacturers disclose how long their products will receive updates, akin to how manufacturers are required to provide warranty information.

Furthermore, Samsung's dilemma is complicated by its reliance on third-party vendors like Qualcomm for processors, which affects upgrade commitments. With Qualcomm historically hesitant to extend chip life cycles, customers who invested in the Galaxy Z Fold 2 are caught in a difficult situation—one where they face potential vulnerabilities due to lack of updates.

In the wake of this news, the question arises: Are foldable smartphones destined for short lifespans? As the market continues to evolve, will consumers think twice before investing in cutting-edge devices that might not be supported for long? Only time will tell if Samsung will regain customer trust in its commitment to longevity and support in their flagship devices—or if this marks a turning point in how consumers approach high-end smartphones.