Customer’s Outrage over Soup Portion

SINGAPORE: A customer's recent experience with The Soup Spoon has sparked outrage on social media, as he lamented over the stingy portion of solid ingredients in his soup despite paying a premium price. In a scathing post shared on the Complaint Singapore Facebook page, Mr. Allan Dong expressed his frustration after ordering a salad set meal via Grab. The meal comprised a regular Tokyo Chicken Stew, a half serving of Kale Salad, and a refreshing home-brewed iced lemon tea.

Upsized Soup Disappointment

To satisfy his hunger further, Mr. Dong opted to upsize the Tokyo Chicken Stew to a large for an extra charge, bringing his total to a staggering S$21.20. But when the order arrived, he was shocked to find that the "large" soup seemed to contain little more than a single spoonful of meat and vegetables. Taking to social media, he pointedly remarked, "The Soup Spoon, shame on you. S$21, upsized, and that’s all the solid ingredients inside—a mere flat spoonful. Truly just one spoon of soup."

Additional Costs Raise Questions

In addition to his soup order, Mr. Dong also purchased a sandwich set, which brought his grand total to S$42.50 after discounts, leading him to question the value of his meal. Many readers echoed his sentiments, with several comments highlighting similar disappointments with The Soup Spoon's portion sizes.

Customers Share Similar Frustrations

One user recounted their own experience, stating, "I ordered once and it was the same—more than one spoon, and I never ordered again." Another lamented about the decline in quality, saying, "I usually avoid their meat soups because I dislike the tasteless meat that they serve, which USED TO BE full of flavor."

Suggestions for Change

Encouraging Mr. Dong to explore options beyond The Soup Spoon, others suggested he consider home-cooked meals or different dining establishments. "Twenty-one dollars can get you so many other, better choices," one user advised, while another chimed, "Don’t buy from them next time. Cooking at home is cheaper and healthier."

Broader Conversations on Food Pricing

This incident has stirred a broader conversation around food pricing and portion sizes, as another diner recently took to the same social media platform to complain about her chicken rice meal priced at $6.80, which she felt was unreasonably small.

Conclusion: Customers Demand Better Value

As dining experiences spark passionate discussions online, it raises questions: Is the rising trend of overpriced meals doing justice to the dining industry, or is it high time customers demand better value for their money?