Introduction

In a surprising move, the Gambling Regulatory Authority (GRA) has renewed Resorts World Sentosa's casino license for only two years—one year less than the typical three-year term—citing "unsatisfactory" tourism performance as the primary reason.

License Renewal Details

The new license will take effect from February 6, 2025. According to the GRA's assessment released on November 18, the integrated resort failed to showcase a sufficiently compelling tourist destination that aligns with current market demands and industry standards during the evaluation period from January 1, 2021, to December 31, 2023.

Independent Review Findings

An independent panel, appointed by the Minister of Trade and Industry, conducted the review and found multiple areas requiring significant improvement. They noted that Resort World Sentosa did not meet the expected benchmarks for attracting and retaining visitors. The GRA also considered feedback from the Ministry of Trade and Industry (MTI), the Singapore Tourism Board (STB), and the Sentosa Development Corporation (SDC) before making its recommendation.

Future Collaborations and Evaluations

While specific shortcomings have yet to be disclosed, the GRA has promised continued collaboration with MTI, STB, and SDC to ensure that RWS can revamp its offerings and become a more appealing destination within the competitive Singapore tourism landscape. The next evaluation is slated for 2026, and the pressure is on RWS to make substantial improvements within this limited timeframe.

Recent Fine for Non-compliance

Moreover, in a separate but concerning incident, Resorts World Sentosa was slapped with a hefty fine of S$2.25 million (approximately USD 1.7 million) in December 2023 for neglecting to perform due diligence checks on significant cash deposits made by third parties. Following strict regulations, casino operators are required to verify the source of funds over S$5,000, and this breach has raised alarms about RWS’s operational standards.

Conclusion and Stakeholder Expectations

As one of Singapore's two major casinos, alongside Marina Bay Sands, the stakes are high for Resorts World Sentosa to recover its image and performance in the tourism sector. With an upcoming evaluation looming, stakeholders will be watching closely: can RWS rise to the occasion, or will it continue to underperform? Stay tuned!